Avaya one-X® Mobile for IPO

Avaya one-X Mobile Preferred for IP Office is a communication application designed for the mobile workforce. This app is available for Android devices and provides a range of unified communication features, enhancing productivity for users on the go. It is crucial for users to have Avaya IP Office version 8.0 or higher with a Preferred Edition license to utilize this application effectively.

The app offers an integrated VoIP client, which requires a minimum of IP Office version 9.0. This feature enables users to make and receive calls through the app, allowing for seamless communication without relying solely on traditional phone services. Secure signaling and media for VoIP is supported, provided users operate on IP Office 9.1 or higher, ensuring a secure connection during calls.

Enterprise Dialing is another important functionality of the Avaya one-X Mobile app. This feature allows users to intercept calls made through the standard phone dialer and convert them into enterprise calls. It incorporates third-party call control by the server, enabling users to define dial plan rules for which calls to intercept and process the dialed numbers to align with the enterprise dialing plan. This functionality streamlines calling processes and enhances user experience.

Users benefit from an Android home screen widget that provides a summary of outstanding events, helping them stay informed without opening the app. Notifications about important events are also a part of the app, alerting users to new instant messages, voice mail deposits, and conference call participant activity.

The app includes advanced presence and instant messaging capabilities, featuring server-side buddy lists and client-side IM history. Users can monitor their presence and availability, and the app also supports visual voicemail. This allows users to manage and play voicemail messages directly from the mobile application, enhancing efficiency in communication management.

Conference call controls are rich within the app, allowing users to initiate click-to-conference functionalities for both individuals and groups. Users receive entry and exit notifications for conference participants, which contributes to efficient meeting management. The application enables users to view and manage conference participants, including the ability to mute, un-mute, disconnect, or isolate speakers. Furthermore, users can lock or unlock conference calls, providing additional control over the meeting environment.

Geo-location presence and tracking are features that enhance user presence monitoring. The app tracks calendar and on-the-phone presence, ensuring that users remain aware of their colleagues' availability. This facilitates better communication and collaboration within teams, especially for remote or mobile workers.

Call screening is another feature that adds to the app's utility. Users can listen to voicemail deposits in real-time, allowing them to intercept and manage calls more effectively. Additionally, the app provides commands that can be issued to the communications server. These include making calls, initiating conferences, setting locations, and managing call pickups.

For optimal performance, it is recommended to keep the app updated alongside the IP Office system. Regular updates ensure users have access to the latest features and improvements, enhancing their overall experience with the application.

The app also relies on a third-party analytics service to collect user data, which is used to improve the product's performance and functionality. Users should be aware of this aspect as it contributes to the app's development and refinement over time.

Avaya one-X Mobile Preferred for IP Office is tailored for businesses seeking to enhance communication among their mobile workforce. By providing a comprehensive set of features such as VoIP calling, instant messaging, voicemail management, and conference controls, it supports organizations in maintaining effective communication strategies.

Utilizing this app can lead to improved productivity and efficiency for users who are frequently on the move. With tools designed to streamline communication processes and enhance user control over calls and conferences, it aligns well with the needs of modern business environments. The robust presence monitoring and geo-location features further amplify the benefits of using this application for teams that require constant connectivity and collaboration.

For those considering integrating Avaya one-X Mobile Preferred for IP Office into their communication framework, the app offers a solid solution to meet the demands of a mobile workforce. Its various features cater to the essential aspects of unified communications, making it a valuable tool for enhancing workplace efficiency and connectivity.

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